Frequently Asked Questions

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About CLOVIS

Ordering

Bespoke and Custom Orders

Frequently Asked Questions

About CLOVIS

Ordering

Bespoke and Custom Orders

Sizing and Fit

Shipping and Delivery

Returns and Exchanges

Payments

Wholesale and Collaborations

Contact

Frequently Asked Questions

About CLOVIS

What is CLOVIS?

Who founded CLOVIS, and when?

Where does the name CLOVIS come from?

Is CLOVIS a new brand?

Who has worn CLOVIS?

Has CLOVIS been featured in the press?

Does CLOVIS give back?

What is the CLOVIS design language?

Ordering

How do I place an order?

Can I change or cancel my order after placing it?

How do I know my order has been received?

Bespoke and Custom Orders

What does bespoke mean at CLOVIS?

How do I commission a bespoke piece?

Can I choose my own fabric or adapt an existing design?

Are bespoke pieces returnable?

Sizing and Fit

How does CLOVIS sizing work?

How do I find my size?

I am between sizes. What should I do?

Shipping and Delivery

Where does CLOVIS deliver?

How long will my order take?

Will I pay customs or import duties on an international order?

Returns and Exchanges

What is the CLOVIS return policy?

What condition must a returned item be in?

How do I start a return or an exchange?

Who pays for return shipping, and how do refunds work?

Payments

How do I pay for my order?

Which currency will I be charged in?

Wholesale and Collaborations

Does CLOVIS work with retailers and stockists?

Can I collaborate with CLOVIS on a collection, event, or feature?

Contact

How do I contact CLOVIS?

Where can I shop and follow CLOVIS?